A global industrial IoT leader needed one platform to rule them all
Infinite Uptime operates on a global scale, providing predictive maintenance and plant reliability services across 13+ manufacturing industry sectors — Cement, Steel, Metals & Mining, FMCG, Chemicals, Oil & Gas, Power, Pharma, Tire, Automotive, Construction, Pipes, and more.
Their core mission — reducing unplanned downtime, mitigating operational risk, and improving plant efficiency — demanded a single unified platform that could monitor mission-critical assets in real time, consolidate data from multiple sources, and surface actionable intelligence to control teams across remote and on-site locations.
After months of market research, Infinite Uptime chose Zoho Creator as the foundation and selected KG CRM Solutions (Zoho Authorised Partner) to design, build, and deliver the complete solution.
Five critical gaps blocking operational excellence
Infinite Uptime was managing equipment monitoring and operational data across multiple disconnected software platforms, with no single dashboard connecting devices, machines, faults, downtime metrics, and team activities.
“Unplanned downtime can cost manufacturers anywhere from $100,000 to over $1 million per hour in lost production. With clients across 26 countries and 800+ plants, Infinite Uptime needed their own platform to be as reliable as the reliability they promise their clients.”
- Data scattered across 5+ disconnected tools
- Manual KPI tracking — Devices Installed, Faults Identified, Downtime Saved
- No real-time visibility across remote plant sites
- UI couldn’t scale from 13″ laptops to 65″ control room screens
- Client reporting required days of manual consolidation
- Single platform — centralised data repository
- Real-time KPI dashboard updating from live sensors
- Customisable reports by client, site, and sector
- Seamless device and monitoring system integration
- Scalable for new clients and growing data volumes
- Responsive UI: 13″ to 65″ screens fully supported
Zoho Creator + React JS — a custom enterprise monitoring platform
KG CRM Solutions proposed and delivered a Zoho Creator RAD application integrated with React JS — combining the rapid development and deep customisation of Zoho’s low-code platform with the UI performance and flexibility of a modern JavaScript framework.
Real-Time KPI Dashboard
Live metrics — Total Devices Installed, Machines Digitized, Faults Identified, Downtime Saved — auto-updating from connected sensors and monitoring infrastructure.
React JS Monitoring Interface
High-performance React JS frontend rendering equipment health, fault alerts, and predictive analytics — fully responsive from 13" to 65" screens.
Zoho CRM & User Management
Zoho One CRM for 5+ users with role-based permissions, custom modules, Google Workspace calendar sync, and automated workflow rules.
Workflow Automation
Custom buttons, Deluge-scripted automations, threshold breach alerts, and process rules replacing all manual data operations.
Custom Reports Engine
Parameterised reporting by client, site, and industry — generating in minutes instead of days with no manual data consolidation.
Google Workspace Integration
Bi-directional Google Calendar sync — customer meetings and team briefings auto-populated from CRM records with full accountability tracking.
Delivered in 2 months — from brief to live platform
One platform. Total visibility. Measurable impact.
The platform eliminated 5+ disconnected tools, gave control teams real-time equipment visibility, and enabled client-specific reporting in minutes instead of days — directly supporting Infinite Uptime’s mission of delivering 99.99% plant reliability to their global client base.