KG CRM Solutions

KG CRM Solutions LLP ("KG CRM Solutions", "KG CRM", "we", "us", or "our") respects your privacy and is committed to protecting your personal and business information.

We provide Zoho CRM, CRM implementation, customisation, automation, integrations, development and related technology services. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

Information We Collect

We may collect the following types of information:

Name, email, phone number and company details
Business and CRM requirements
Information submitted through our website
Information received from marketplaces and third-party platforms
Website usage, cookies and technical information

How We Use Information

Providing New Products and Services

We may use your contact and business information to inform you about new products, services, CRM solutions, features, offers and technology services that may be relevant to your business needs.

Analytics and Service Improvement

We may use website and customer information for analytics to understand user behaviour, identify trends, measure service performance and improve our website, products and services.

Introducing New Zoho and Similar Tools

As a Zoho-focused technology service provider, we may periodically introduce or recommend new Zoho applications, CRM features, automation tools, integrations and other similar technologies that may help improve your business processes.

Customer Relationship Management

We may maintain customer information, communication records, enquiry details, service history and CRM-related information to manage our relationship with customers, provide better support, understand previous interactions and deliver more relevant services.

Customer & CRM Data

While providing CRM services, we may access customer, lead, contact and business data. We use such data only to provide the agreed services and as required by applicable agreements and laws.

Sharing Information

We may share information with trusted technology, hosting, analytics, payment and service providers when necessary to provide our services or meet legal requirements.

We may use selected client information, project details, results, or work examples to create case studies, portfolio content, testimonials, or showcase our services. We will avoid disclosing confidential or sensitive information without the client's consent.

We do not sell personal information for advertising purposes.

Cookies & Analytics

Our website may use cookies and analytics technologies to understand website usage, improve performance, remember preferences and improve our services.

You can manage or disable cookies through your browser settings.

Data Security

We use reasonable technical, administrative and organisational measures to protect personal and business information from unauthorised access, misuse, loss or disclosure.

We retain information only for as long as reasonably necessary for providing services, maintaining business records, fulfilling legal obligations and resolving disputes.

Your Rights

Depending on applicable law, you may request to:

Access your personal information

Correct inaccurate information

Request deletion where legally permitted

Withdraw consent where applicable

Opt out of promotional communications

Ask questions about how your information is processed

We may verify your identity before processing certain requests.

Updates

We may update this Privacy Policy from time to time. The latest version will be published on our website.

Contact

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

KG CRM Solutions LLP

Phase 8B, Mohali, Punjab, India

info@kgcrmsolutions.com

kgcrmsolutions.com