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Legal Document

Terms of
Use

Effective Date10 September 2026
EntityKG CRM Solutions LLP
Governing LawIndia — Mohali, Punjab
14 sections
Agreement notice: By using our website or engaging our services, you agree to these Terms & Conditions.

Welcome to KG CRM Solutions LLP ("KG CRM Solutions", "KG CRM", "we", "us", or "our").

These Terms & Conditions govern your use of our website and the services provided by KG CRM Solutions, including Zoho CRM implementation, customisation, automation, integrations, development, consulting, support and related technology services.

01

Our Services

KG CRM Solutions provides Zoho CRM implementation, customisation, automation, integrations, development, consulting and support services as agreed with the customer.

Zoho CRM ImplementationCustomisationAutomationIntegrationsDevelopmentConsultingSupport
02

Customer Responsibilities

Customers must provide accurate information, required access and timely approvals and must have the necessary rights to share their data with us.

03

Zoho & Third-Party Services

Our services may depend on Zoho and other third-party platforms. Their pricing, features, availability and policies may change, which may affect related services.

KG CRM Solutions is a Zoho Authorised Partner. We do not control Zoho's platform, pricing, or feature availability. Changes made by Zoho to their products or terms are outside our reasonable control.
04

Customer Data

Customers retain ownership of their business and CRM data. We access and use such data only as required to provide the agreed services.

05

Fees & Payment

Fees and payment terms will be mentioned in the applicable quotation, invoice or service agreement.

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Delayed payments may result in suspension of services until outstanding amounts are settled.
06

Additional Work

Changes to agreed requirements, additional features, integrations, reports, development or other work outside the original scope may require additional fees and time.

Our commitmentWe will communicate significant additional work and applicable charges before proceeding where reasonably possible.
07

Intellectual Property

Customers retain ownership of their data and materials.

KG CRM Solutions retains ownership of its pre-existing tools, methods, templates and reusable technology unless otherwise agreed in writing.

08

Confidentiality & Security

Both parties agree to protect confidential information. We take reasonable measures to protect customer information from unauthorised access or disclosure.

09

Acceptable Use

You must not use our website or services for any of the following activities:

Unlawful, fraudulent, abusive or unauthorised activities
Unauthorised system access
Distribution of malware or malicious code
Infringement of intellectual property rights
Unlawful processing of personal information
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We may suspend or terminate services in case of serious violations of this Acceptable Use policy.
10

Liability

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To the extent permitted by law, KG CRM Solutions will not be responsible for indirect losses or issues caused by third-party services or factors outside our reasonable control.
11

Suspension & Termination

Services may be suspended or terminated for:

Non-paymentSerious violationsSecurity concernsMaterial breach of these Terms
12

Governing Law

These Terms are governed by the laws of India.

JurisdictionSubject to applicable law, disputes relating to these Terms or our services will be subject to the jurisdiction of the competent courts in Mohali, Punjab, India.
13

Changes

We may update these Terms from time to time to reflect changes in our services, technology, business practices or applicable laws.

The updated version will be published on our website with the revised "Last Updated" date.

14

Contact

If you have any questions about these Terms of Use or our services, please contact us:

KG CRM Solutions LLP
Phase 8B, Mohali, Punjab, India