Executive Summary
Digitising every stage of the camera installation lifecycle
Evercam is a leading Construction Camera Technology company based in Ireland that provides cloud-based construction site monitoring to contractors, developers, and project owners worldwide. As the company expanded its operations across multiple sites, managing field engineers, camera installations, equipment inventory, service visits, and project reporting became increasingly complex.
Evercam partnered with KG CRM Solutions, a Zoho Authorised Partner, to develop a fully customised Field Service and Inventory Management solution using Zoho Creator, Zoho CRM, and Zoho Chatbot. The application digitised every stage of the field service process — enabling engineers to manage installations, track camera inventory, perform maintenance, complete service reports, and update project information directly from their mobile devices while on-site.
The Challenge
Disconnected systems, delayed reports, and hard-to-track equipment
Prior to implementing Zoho Creator, Evercam managed many of its field service activities through spreadsheets, emails, paper forms, and disconnected software systems. Installation records, service reports, inventory details, and engineer updates were maintained separately, resulting in duplicate work, inconsistent data, and limited operational visibility. Engineers often completed reports only after returning from sites, delaying project updates.
“Tracking cameras, mounting equipment, routers, batteries, accessories, and replacement parts across multiple construction projects became increasingly difficult as the business expanded. Without a centralised inventory system, equipment allocation was hard to monitor and stock visibility was limited.”
Pain Points
- Field activities spread across spreadsheets, email, paper
- Records maintained separately — duplicate, inconsistent data
- Reports completed only after returning from site
- Camera and equipment inventory hard to track
- No centralised dashboard for real-time operations
Requirements
- A mobile-first platform for engineers in the field
- Centralised customer, project, and service history
- Real-time inventory and equipment allocation tracking
- Faster customer response for installs and maintenance
- Complete visibility into field operations for managers
The Solution
CRM, Creator, and Chatbot as one connected ecosystem
KG CRM Solutions designed and implemented a fully integrated Field Service Management solution by combining Zoho Creator, Zoho CRM, and Zoho Chatbot into a single connected ecosystem — creating a seamless flow of information between customers, project managers, field engineers, and the operations team.
Zoho CRM — Central Records
Zoho CRM maintains customer records, project information, installation requests, service history, and communication logs. New installation requests are captured automatically for the team to validate.
Zoho Creator — Field Operations
Installation requests sync to Zoho Creator, where engineers receive assignments and access customer details, project locations, allocated equipment, checklists, and maintenance schedules on-site.
Zoho Chatbot — Customer Engagement
A website chatbot lets customers raise installation requests, enquire about existing installs, request maintenance, and receive service-status updates.
Automatic Enquiry Sync
Chatbot enquiries are automatically converted into CRM records and synchronised with Zoho Creator, eliminating manual data entry and speeding response times.
Equipment Inventory Tracking
Cameras, mounting equipment, routers, batteries, accessories, and replacement parts are tracked centrally, improving allocation visibility across projects.
On-Site Reporting & Photos
Engineers complete installation checklists, upload site photographs, and submit reports directly from mobile devices — no more delayed paperwork.
Implementation
From brief to live platform
One more Happy Client
Results
Faster, more transparent, scalable field service
KG CRM Solutions implemented an integrated solution using Zoho CRM, Zoho Creator, and Zoho Chatbot. Zoho CRM was configured to centrally manage customer information, project details, installation requests, and service history. Zoho Creator was developed as the field service platform, enabling engineers to receive assignments, manage camera inventory, complete checklists, upload site photographs, and submit reports directly from mobile devices. The Chatbot was integrated with the website to capture enquiries, automate installation requests, and synchronise them with CRM and Creator.
Following implementation, Evercam significantly improved operational efficiency by digitising field service processes and eliminating manual data entry. The integrated platform provided real-time visibility into installation progress, engineer activities, inventory availability, and customer requests. Automated workflows accelerated project execution, improved communication between office staff and field engineers, enhanced inventory tracking, and reduced response times — enabling faster, more efficient, and scalable construction camera services with a better customer experience.